Privacy Policy
This policy describes how information is collected and used when you submit a service request or communicate with Total Recall by phone or SMS.
Who we are
This service is operated by Total Recall. We help businesses respond to inbound customer service requests by phone and SMS.
Information we may collect
When you submit a service inquiry form, we may collect information such as:
- Name
- Phone number
- Email address
- Service address or other location details, if provided
- Service request details
If we call or text you about that request, we may also collect conversation and call data. This can include call recordings, transcripts, summaries, appointment details, and related customer support notes.
How we use information
We use this information to:
- Respond to service inquiries
- Communicate with you by phone or SMS about your request
- Schedule appointments
- Provide customer support
- Operate and improve the service
Phone numbers, SMS, and sharing
We do not sell, rent, or share mobile phone numbers, mobile information, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Service providers may process information only as necessary to provide services on our behalf, such as hosting, telephony, and SMS delivery. These service providers are not permitted to use mobile information or SMS consent for their own marketing or promotional purposes.
Text messages
If you provide a mobile number and agree to the consent disclosure on the request form, we may send service-related text messages. Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out of SMS
- Reply HELP to request help
Contact us
For privacy questions, contact Total Recall at dieselleanobk@gmail.com.
Related: Terms & Conditions.